Treat Your Pet Like Royalty

By booking your appointment with Pawz of Royalty, you are agreeing to the following terms and policies:

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Cancellations:

Confirmation notifications go out via text and email 48 hours prior to the appt date. The text notifications require a response for confirmation. Should that text not be responded to that is considered a cancellation of the appointment.

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If the appointment is confirmed then canceled 24 hours or less from the appointment time client will be invoiced for 100% of the grooming service. The cancellation fee will need to be paid prior to rescheduling the appointment.

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If the appointment is confirmed and Pawz of Royalty and you do not show to your appointment time, Pawz of Royalty will attempt to contact you (phone call and/or text) and wait 15mins. After 15 minutes, Pawz of Royalty will move on to the next appointment and the client will be invoiced for 100% of the groom. The cancellation fee will need to be paid and the appointment needs to be rescheduled.


De-matting:

There are several stages of matting and as a result, there are several levels of de-matting. We reserves the right to de-mat the coat according to what is needed and according to what the pet will tolerate without injury. Pulling at the coat can be painful and in many cases shave downs are necessary. If the coat is matted there will be a $25+ fee added to the cost of the groom.


Injury:


In order to mitigate the risk of possible injury, escape, or death of pets, Pawz of Royalty will utilize professional precautions and care in the provision of its services. However, by admitting a pet for services, the owner assumes all potential risks relating to Pawz of Royalty services provided to the owner’s pet.


Each time that the owner admits the owner’s pet to Pawz of Royalty for services, the owner will fully disclose all health and behavior problems of their pet(s) pursuant to the Duty to Notify Pawz of Royalty of All Extenuating Circumstances of Pets to the section herein. This not only mitigates the risk of injury to a pet but allows Pawz of Royalty to take the necessary steps to ensure a pet’s comfort.


Pawz of Royalty reserves the right, in its sole discretion, to refuse to admit a pet or provide a service (or cease providing a service) if a pet’s sickness, behavior, or other condition could jeopardize the health or safety of other pets in Pawz of Royalty 's facility.


Upon picking up a pet, the owner is responsible for timely reporting any dissatisfaction with POR provision of services. If an injury occurs while a pet is admitted to Pawz of Royalty, you will be notified as soon as possible. In the best interest of the pet, the owner consents to Pawz of Royalty obtaining immediate first aid treatment for the owner’s pet should it be deemed necessary. All expenses for veterinary care will be covered by the pet’s owner.

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Owner agrees to hold harmless Pawz of Royalty, and its employees, contractors, officers, and directors from and against any and all liabilities, expenses, damages, and costs (including attorney fees), and such claims of same, arising out of or relating to any service provided or injury (including death) of owner’s pet while in Pawz of Royalty’s care.


The owner also agrees to hold harmless Pawz of Royalty and its employees, contractors, officers, and directors from and against any and all liabilities, expenses, damages, and costs (including attorney fees), and such claims of same, arising out of any pre-existing condition, illness and/or unrelated conditions (whether known or unknown to Pawz of Royalty at the time) of owner’s pet.


Vaccinations:

Pet must be current on all vaccinations prior to booking an appointment with Pawz of Royalty. Rabies, DHLPP, and Bordetella. Puppies that are not old enough for rabies vaccinations will not be serviced. Any pet “exempt” from vaccinations will not be serviced by Pawz of Royalty. 

Fleas and Ticks:


It is recommended that pets be put on a preventative. However, should fleas and ticks be discovered while being serviced they will be safely removed. Flea/Tick shampoo will be an additional fee of $20.

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Photo usage:


Pawz of Royalty frequently takes photos of pet grooms, before and after and posts on social media and website.